Job Description

The Regional Manager supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies (SOPs) and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives.

Things You Will Do:

• Assist Property Managers in resolving employee issues concerning performance evaluations, employee disciplinary actions or other related basic employee management issues.
• Coordinate and/or ensure that Manager, Leasing and Maintenance meetings are occurring as needed.
• Ensure performance evaluations are being conducted on supervised staff.
• Reinforce company values in all property operations.
• Participates in hiring and screening of onsite staff including but not limited to Community Manager, Assistant Community Manager, Leasing Agents, Maintenance Supervisor, Maintenance Technicians, Porters, Housekeepers, Groundskeepers, Pool attendants and related contract employees to assist in essential job duties and responsibilities.
• Ensure employee requests or complaints are responded to in a timely manner.
• Ensure all mandatory courses, training and certifications are completed in a timely manner.

Financials:

• Manages the operational and financial responsibilities of an assigned region.
• Operates within the financial guidelines.
• Makes strategic changes to increase income, decrease expenses and grow net operating income.
• Ensure that income is collected, expenses are processed timely, and Bad Debt followed up on in accordance with policy.
• Complete thorough reviews of weekly, monthly, quarterly, and annual operating and financial reports.
• Work with the Asset Manager to create and evaluate property budgets and performance goals.
• Work with Asset Managers on evaluating capital needs and planning capital projects.
• Develop the annual budget(s) for the properties comprising the assigned portfolio and oversee attainment of budgeted goals by analyzing and evaluating financial statements.

Compliance:

• Ensure that properties operate within any applicable local, state, and federal laws including OSHA (Occupational Safety and Health Act), Fair Housing, Landlord/Tenant regulation and other.
• Possess a complete understanding of ownership structure, financing, and income-regulated programs.
• Ensures adherence to all policies and procedures by the Property Managers down through the teams including all forms, leases, and other documents deemed standard for our company.
• Monitor and ensure compliance of all company platforms and corporate initiatives.

Business Acumen:

• Monitor and address any gaps in the financial performance of the portfolio.
• Regularly review occupancy trends and make recommendations to rent schedules on LRO calls.
• Responsible for monthly Move in and Renewal file audits.
• Respond to resident complaints directly related to or against Property Managers and/or any complaint that might have legal exposure.
• Oversee resident renewals are being captured at the highest rates possible.
• Oversee properties are leased at or above market occupancy and rent levels based on owner guidelines.
• Supervise all property marketing to ensure it is current, accurate, relevant, legal and make recommendations as needed.
• Inspect properties monthly to ensure the highest standards of curb appeal are maintained; evaluate maintenance, grounds, and housekeeping operations in common areas.
• Conduct periodic inspection of vacant apartments for market-ready completion; develop corrective action for properties that fall short.
• Should have advanced understanding for maintenance process and responsibilities with the ability to manage capital need bid/execution, manage preventative maintenance plans and managing basic rehab projects.
• Ensures seasonal contracts are bid and executed timely, including but not limited to landscape, snow, and pool services.

Things You Need:

• Minimum of 5 years' experience in Multi-Family Housing with multi-site property management.
• Three or more years of experience in property management with at least one year as a Community Manager.
• Bachelor’s degree preferred.
• Individual must possess a proven track record of successful multi-Site property management experience.
• Willing to work flexible schedule including weekends and holidays.
• A sharp, professional appearance.
• Must be able to walk the property which includes climbing stairs.
• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies.
• Stand for extended periods of time.
• May be required to lift to 25 pounds without assistance.
• Must have reliable transportation to conduct site visits.

Skills :

• Must be able to thoroughly understand the financial aspects of running a portfolio.
• Must have excellent computer skills.
• Strong, positive, motivational leadership style in managing multiple teams to success.
• Must have strong ability to manage multiple priorities while maintaining consistent service.
• Must have demonstrated conflict resolution skills.
• Must have high sense of urgency in completing all tasks, while maintaining a strong detail orientation.
• Excellent knowledge of local, state, and federal resident/property management laws/guidelines.
• Ability to problem solve, make decisions, and lead a team.
• Have excellent verbal and written communication.
• Possess knowledge of competitive properties and market knowledge within the region.
• Experience managing up to 1,500 units within a region.
• Experience managing/supervising 20+ employees.
• Advanced budget experience, can interpret, make assumptions and be part of property budget creation.
• Possess advanced/higher-level fair housing and legal requirement knowledge for leasing and marketing property/units.
• Dynamic team leadership and communication abilities.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Able to multitask and meet deadlines in a timely manner.
• Knowledge of Yardi or other industry software preferred.

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